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Customer Service

Order Process

How do I place an order?
When you're done shopping, click "checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout. During checkout, you will be asked to provide:
Your e-mail address
Your credit card billing address
Your shipping address
Your preferred shipping method
Your credit card type, number and expiration date

Can I change my order during checkout?
Yes. The "review order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "submit order."

Please Note:
Once we have received your order, we are unable to cancel or make changes. If you have any questions or concerns, please contact us at 212-744-6500. Or email us at: info@akmdskincare.com

How can I be sure my order has been received?
Once you click "submit order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Are there other ways to place my order?
Yes. If you prefer not to order online, you may place your order over the phone by calling us at 212-744-6500.


Payment and Billing

What forms of payment does AKMD Skincare Online accept?
Akmdskincare.com accepts the following forms of payment: Visa, MasterCard and American Express.

When will my credit card account be charged?
Your credit card will be charged once you hit the "submit" order button.

Sales Tax
We are required to charge sales tax to the following states: CA, CO, DC, FL, GA, IL, NY, and NJ.


Shipping and Handling

Costs and Approximate Delivery Schedule
1 to 4 Products
 

Costs and Approximate Delivery Schedule
5 or More Products

Delivery orders must be received weekdays (Monday-Friday) by 2PM EST to be processed that day, and credit card authorization and verification must be obtained. Orders placed over the weekend (after 2pm Friday–Sunday), including Overnight delivery orders, will be processed on Monday.

AKMD Skincare can only ship orders to addresses within the United States. Orders are processed, shipped and delivered on business days only (Monday through Friday, excluding major holidays).

Shipping to Hawaii and Alaska
Akmdskincare.com accepts orders shipped to Alaska, Hawaii and the U.S. Territories of Puerto Rico and U.S. Virgin Islands, but some restrictions may apply. Call us directly at 212-744-6500 Monday - Friday 9am to 5pm or email us at info@akmdskincare.com about shipping to these locations.

Does AKMD Skincare ship to international addresses?
We are no longer shipping to international addresses at present.

AFO/FPO and P.O. Box Addresses
We regret that we are unable to ship to APO/FPO and P.O. box addresses at this time.


Order Status and Tracking

How do I know if my order has been shipped?
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If we are permanently out of stock on an item that you've ordered, we will notify you. Please call 212-744-6500 anytime with any questions about out-of-stock items.


Returns and Exchanges

At present, we are not accepting returns. Exchanges will be offered on any damaged products will be exchanged for the same replacement item. AKMD Skincare will incur all shipping and handling fees for the exchange and replacement of all damaged items. Please return the unopened and unused products in a box with the original invoice to AKMD Skincare within 14 days with your original receipt. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. Send your package via an insured and prepaid method such as FedEx or USPS. Include your packing slip or a copy of your receipt.

All exchanges should be shipped to:
AKMD Skincare
50 E 70th Street, New York, NY 10021

AKMD Skincare is not responsible for items damaged, lost or stolen in transit. It is the responsibility of the sender to ensure the unused returned item is carefully packed, shipped and received in its original condition.